Copy of FAQ

I have a question…

Don’t be a stranger! We are always happy to help you out with any enquiries you may have. Have a browse through our FAQs below to check if your question has been answered below, if not please contact us!

If you have a general product or service enquiry please email info@jorgensenalbums.com and we will help you out!

GETTING STARTED

If I get a new computer do I need to get a new JAD key?

Each time you get a new computer you are required to download and register for JAD again, as the JAD key provided is unique to each computer.

If you get a new computer or an additional studio computer you do not need to pay for a new JAD key, simply select ‘prepaid’. You only need to pay for the JAD key ONCE!

If you had the FREE TRIAL version of JAD on your old computer:

  • Download JAD.
  • Once JAD is open, go to File>Activation/Registration>Request Activation Code.
  • Fill in your details, making sure your email address is correct. (Note: your code will be sent to the email you provide)
  • Select Trial Version. Your code will be automatically sent to your email!

If you had the PAID FULL PRO version of JAD on your old computer:

  • Download JAD.
  • Once JAD is open, go to File>Activation/Registration>Request Activation Code.
  • Fill in your details, making sure your email address is correct. (Note: your code will be sent to the email you provide)
  • Select ProVersion. Under payment details please select ‘prepaid’. An initial trial version code will be automatically sent to your email!
  • The key for the full version will be emailed to you within one business day.

How to create your first album

STEP 1: CHOOSE A STYLE

We have lots of different  styles to choose from and we know it can be confusing! Whilst there is lots to know, we would like to sum it up as follows:

FINEART ALBUMS

These albums are hand crafted using Smooth Fine Art Paper & the design allows your images to run across a double page spread with no gap in the crease.

PRESS BOOKS

A choice of smooth or textured “Fine Art Style” papers with a matte finish. Images are printed using Indigo Press Printing.

TRADITIONAL MATTED ALBUMS

A selection of classic matted albums (Styla / Pro Bound / Art / Fusion) with card mats overlaying each image.  Printed on professional photographic paper.

FLUSHMOUNT ALBUMS

Printed on professional photographic paper & the design allows your images to run across a double page spread with no gap in the crease (Digital Art / Fusion / Mini Digital Pocket Books).

DIY ALBUMS

These albums are straight off our shelves and can be delivered to your doorstep (DIY Matted / DIY Peel n Stick).

Confused about which Album Sizesto offer? Our most popular album sizes are 9×9 / 12×12 / 10×14 !

STEP 2: DESIGN + PROOF

All our bespoke albums are created and ordered through our Jorgensen Album Design Software, or as we like to call it, JAD!  The software will automatically adjust the bleeds and trims for all your images so there is no need to spend hours adjusting every image!

Ask your local distributor about Test Prints & Sample Discounts!

STEP 3: ORDER!

Once you are happy with your order simply send it off for print and assembly in JAD!

Once you send us off your first order through JAD you will receive an automatic email back from JAD to confirm your order.   Shortly after this we will contact you with your order details and final price.   This is the perfect time to check that all the information we have about your order (including your delivery address) is correct.  Once we receive payment we will commence you order.

Please allow approximately 3-5 weeks for us to create your custom album.

Tips & Tricks for your first album order

Our Five Favourite JAD Tips!

Have a few favourite mats you use again and again for every album?  Make sure you save them to your favourites folder so you can use them again and again, a great time saver! These will be then be available for every album (provided it is the same size album).  You have two options to save them to fabourites as follows:

OK, now you have the basics of JAD sorted, we have listed our five favourite JAD time saving tips below!

1. Sort your images before you start designing…

By sorting all your images before you start your project you can save lots of time trying to find images in the album design process!

We like Pre Ceremony / Ceremony / Location / Reception to sort all wedding images.

You can then create Image Categories in JAD to save the different images under the different categories.  Simply click IMAGE from the top toolbar and select ADD IMAGE CATEGORY from the drop down menu.

The image categories will then appear on the bottom right hand corner of your screen next to the Photo Previews.  Once you have created the Image Category simply add images to each category!

2. Full page image? Simply right click…

This one is super simple but such a goodie!

To add a full page digital spread to your Album, simply drag and drop the image onto the page then right click on the image and select FILL MAT. Voila, full page spread!

3. Have you cleared the cache file to speed up JAD?

This  is a great habit to get into and can speed up JAD. By cleaning up the cache it cleans up all the image thumbnails saved from your recent album orders.  Don’t worry though, you wont lose your album files, exported images or originals!

Simply click on FILE on the top toll bar and select IMAGE CACHE MANAGEMENT from the drop down menu.  Select CLEANUP CACHE.

4. Add your mats to ‘Favourites’ and save time!

Have a few favourite mats you use again and again for every album?  Make sure you save them to your favourites folder so you can use them again and again, a great time saver! These will be then be available for every album (provided it is the same size album).  You have two options to save them to fabourites as follows:

1. Save the mat from the mainscreen by simply selecting MAT from the top toolbar and selecting ADD MAT TO FAVOURITES from the dropdown menu.

2. Save the mat from the Custom Mad Editor Scree n by simply selecting ADD MAT TO FAVOURITES from the right hand side of the screen.

5. How to create a double page panoramic spread!

Double page spreads can create gorgeous panoramic images, so make sure you get them right the first time.

To create a double page spread in JAD, click the TOP drown menu on the left hand side of the screen under MAT SELECTION.  Select PANORAMIC 2.

 Once you have done this simply drag and drop the panoramic mat template on to your double page spread!

TIP: If you design/edit your page designs in photoshop or Indesign before importing into JAD, please ensure you create a full double page spread for any panoramic designs.  For example, a 12×12″ Album double page spread would need to be created as a 24″ x 12″ file size in Adobe.

JAD ALBUM SOFTWARE - FAQ

Creating a Photo Cover

Photo Covers are a great way to personalise an album cover. You can have the whole cover as a photo or just a section! To change your album cover to a photo cover just follow the next few steps:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “COVER PROPERTIES”
  • A drop down menu will appear under Cover Material. Scroll down the menu and select “LUSTRE PHOTO COVER”.
  • You now need to choose your spine material, i.e. the album cover material under “SPINE BINDING MATERIAL”.
  • In the drop down menu under Spine Material, choose your album cover.

Note: if you are designing a brand new album, simply select “LUSTRE PHOTO COVER” under Cover Materials when you reach the Cover Materials Screen below!

To edit your photocover, i.e. change the size, follow the next steps:

  • Click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “EDIT PHOTO COVER”
  • The Mat Editor screen below will pop up
  • Simply edit the size of your photocover by clicking on the Image and resize

Adding a vellum flyleaf

To add a bespoke vellum flyleaf to your order with your logo on, simply follow the instructions below:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Once you have done this, select the “ORDER” tab from the pop up screen.
  • In the “SPECIAL INSTRUCTIONS” Box, please make a note that you would like a vellum flyleaf in your album.

Once you have done the above, please email production@jorgensenalbums.com with your vellum flyleaf design in .jpeg or .psd format.  You can download the Vellum Flyleaf Templates here. 

Creating an Embossed Cover

Want to add your client’s name to your album cover? Simply follow the instructions below:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “ALBUM EXTRAS” . The screen below will pop up.
  • Under the “ALBUM EXTRAS- NAME EMBOSSING (BLIND)” option, select each option (position / style)
  • Enter the text exactly as you wish to have it embossed
  • Tip: You can click on preview to see a sample of this OR see the full effect in ALBUM VIEW or LEAF VIEW on the main screen.

  • Note: All embossing will be done Blind (i.e. no colour).  If you wish to add a colour to your embossing you will need to make a note under special instructions.
  • Select the “ORDER” tab from the pop up screen.
  • In the “SPECIAL INSTRUCTIONS” Box, please make a note of your embossing colour instructions (Blind / Silver / Gold / Black / White / Brown)

How can I centre all my images on the page?

JAD has a new feature to help you design your albums easier and quicker, simply follow the steps below:

1. In the Custom Mat Editor, create your new design.

2. Space and align the images according to your preference.  JAD can evenly space them on the page using the ALIGNMENT tools on the left hand toolbar.  Alternatively, you can space them according to the grid. See example below of evenly spaced and aligned images.

3. To centre the group of images on your page, select GROUP AND CENTRE from the left hand tool bar. JAD will select all images and centre them on the page.

Hint: Did you know you can show the photos in the mat editor?  Tick the box – “Show Photos”.

Creating a Photo Inlay

Photo Inlays are a great way to personalise an album cover. To add a photo inlay to your album cover just follow the next few steps:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “EDIT COVER INLAY
  • The Mat Editor screen below will pop up.
  • Simply select your inlay shape by clicking on the shape on the left tool bar under “SHAPES”. Then draw your inlay on the cover!
  • Click “OK” once you are happy with the design.
  • Once you are back to the main screen, drag and drop your cover image on to the inlay!

Creating a Duo Cover

To change your album cover to a Duo Cover just follow the next few steps:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “COVER PROPERTIES”
  • A drop down menu will appear under “NO DUO/STITCH”.  Scroll down the menu and simply select which Duo you would prefer
  • You now need to choose your other Duo Cover Material under “SPINE BINDING MATERIAL”.  In the drop down menu under Spine Material, choose your album cover.

Note: If you are designing a brand new album, simply follow the above instructions under Cover Materials when you reach the Cover Materials Screen!

Creating a Stitched Cover

To add a Stitched Cover to your album just follow the next few steps:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “COVER PROPERTIES”
  • A drop down menu will appear under “NO DUO/STITCH”.  Scroll down the menu and simply select which Duo you would prefer (i.e. where you would like your stitching!)
  • You now need to choose your stitching cover under the next drop down menu (black or white)
  • To simply have stitching as the only feature with just one plain cover material, simply select the same Cover Material under “SPINE BINDING MATERIAL”.
  • If you wish to combine the stitching with a Duo Cover, in the drop down menu under “SPINE BINDING MATERIAL”, choose your other album cover material.

Note: If you are designing a brand new album, simply follow the above instructions under Cover Materials when you reach the Cover Materials Screen!

Creating a Mini Album

There is nothing better than mini anything really, so what could be better than a mini album! If you would love to create a mini version of your client’s wedding album, for a gift, parent album or perhaps even just for your own studio sample, simply follow the steps below:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “CREATE MINI ALBUM”
  • The screen below will pop up.
  • Scroll down and select your preferred size. Click OK.
  • Save your new mini album for you to open later!

Note: Please check all the images in your new mini Album to ensure nothing has been distorted in the album creation process.

Branding my Album

Make sure every album is presented as professionally as possible by including your Studio Logo. To check out some images of these options click here.There are a few options for you to add your logo to your album design:

EMBOSSING YOUR LOGO

You can choose to emboss your logo almost anywhere on your album. Simply follow the instructions below:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “ALBUM EXTRAS”
  • The screen below will pop up.
  • Under the “STUDIO LOGO” option, scroll down and select “Yes, I will contact you with my instructions”

  • Once you have done this, select the “ORDER” tab from the pop up screen.
  • In the “SPECIAL INSTRUCTIONS” Box, please make a note of your logo instructions (Colour and location) as per below example.

Once you have done the above, please email production@jorgensenalbums.com with your logo in .jpeg or .psd format.  Please keep the following items in mind when considering whether to emboss your logo:

Your Logo artwork will remain the same size for the entire order and cannot be altered once the logo block is created.  If you would like to have two different size logos created,  you will need to place an order for two logo blocks. You can change the colour of your logo for each order at no additional cost.  Tips for Logo Artwork:

  • All logos must be black and white for embossing purposes. No shading will appear on your logo as it will be one solid colour.
  • Very detailed images, small fonts or fine lines will not emboss well.  You may wish to consider removing any detailed sections of your logo before sending us the image.
  • Keep in mind the size should be no larger than a standard business card.

Adding a digital magazine style page to my Fusion Album

  • Open your album up in JAD.
  • Select the image for your magazine style page and drag the image onto the page. It will appear as a small image on the page.
  • If you are using a PC, simply right click on the image and a small menu will appear. Select “FILL MAT”. Done!
  • If you are using a MAC, simply tap the COMMAND/APPLE Button on your keyboard and click on the image. A small menu will appear. Select “FILL MAT”. Done!

TIP: The above instructions are also useful if you want to create a hybrid mat, i.e. half matted, half magazine style page in our Pro Collection or Komplet Collection!

How much bleed to I need to allow on my images for a Komplet Album?

We recommend you allow for a 5mm bleed around the three outer edges of all your images.  

If you design your album as a double page spread, please allow for a 5mm bleed on all outer edges. 

Please note, the middle edge will not be trimmed.

Contact us if you are unsure about how much bleed to allow and we will be happy to talk you through it!

Can I design my album in other software?

Matted Albums

All matted albums have to be designed and ordered in JAD.

Digital Albums - Importing Album Designs

We all know that everyone has a favourite camera, photo editing software and perhaps even a favourite album design software.  What you probably don’t know is that JAD software allows you to import your page designs in from other software…we love to share!

We hear you ask how is this possible? Well let us explain.

HOW DOES IT WORK?

It really is quite simple:

  1. Create your page layouts using one of the compatible album design software programs (See below)
  2. Export the page layouts you have created as Jpegs.
  3. Import the page layouts into JAD and drag them into the corresponding pages

Need some more details? We thought you might, so read on for the specifics!

  1. Design your page spreads in your preferred software*.
  2. Export the page layouts*
  3. Open up JAD and create your preferred Album. Complete all the order information (page number, cover material etc).
  4. When you get to the following PAGES AND MATS screen, simply select ALBUM DESIGN FROM THIRD PARTY SOFTWARE

Please note: If you are using Adobe Indesign or Adobe Photoshop be sure to create all the page layouts as double page spreads. Export these as flattened jpegs.

WHICH ALBUMS CAN I DO THIS FOR?

This is currently available for all Digital Albums (Komplet Collection), Press books & Fine Art Albums.

WHAT ARE THE SOFTWARE PROGRAMS I CAN USE?

Currently, you can use an of the following programs:

If you get stuck at all, please feel free to use the online chat on the bottom right of your screen and we can talk you through this is real time! Alternatively, you can always contact us!

Why do I need the Pro version of JAD?

99.9% of all clients using Jorgensen albums since the launch of JAD in 2002 use JAD Pro.

Without JAD Pro you would have to spend hours in an image editor such as Photoshop to produce printing files for your albums (required for Pro Bound, Styla and Art Albums).

JAD Pro is a complete workflow system for producing images for output at any printing DPI for in-house inkjet printing or lab outsourcing.

Note: JAD Pro is not required for Fusion, Digital and Pocket Book Albums

How do I check I have the latest version of the Album Design Software?

Open JAD go to the top right and open HELP and ABOUT.

Your version should be 2.13.1

JAD ALBUM SOFTWARE - TROUBLESHOOTING

Designed the wrong size album?

No problem, if you e-mail the album design you saved ( e.g. sue/mat.jlb) to sales@jorgensenalbums.com (Australian Customers) or your Local Distributor (International Customers) with details of the change required we will make the changes and e-mail back a new design FOC.

Note: This is a case by case basis and it is not always possible to do this.

I designed a Studio Album with the wrong number of pages?

Unlike the Pro albums which are made to order, Studio albums are only available with a fixed number of pages (5,10,15,20 or 25 pages).

I need less pages in my Studio Album? 

If you have too many pages leave them blank, go to ALBUM – ORDER PROPERTIES and use the SPECIAL INSTRUCTION box to request a change when you submit the order.

I need more pages in my Studio Album?

If you need more pages we will need to split the order into 2 parts.

  1.  Go to ALBUM – ORDER PROPERTIES and use SPECIAL INSTRUCTION to advise “this is Part A of a 2 part order as we need more pages”.
  2. Now go to FILE & “SAVE” the album.  Make sure you save the copy with the words “Part A” in the file name.
  3. Then again go to FILE and “SAVE AS” to make a “Part B” copy.  Again, Make sure you save the copy with the words “Part B” in the file name.
  4. Open the “Part B” copy go to ALBUM – ORDER PROPERTIES and use SPECIAL INSTRUCTION to advise “this is Part B”
  5. Now clear the mats by going to MAT – CLEAR MAT in the top menu.
  6. You can now start to design the remaining pages in your album (e.g. if you need an additional 5 pages/10 sides, design another 5 pages/10 sides).

When both Part A & B are complete, ORDER both albums.

Error Message “This order cannot be sent with missing photos or empty pages”

This message is normally due to a “hidden” aperture in your album design, i.e. there is an empty aperture hiding behind one of your images! This is most common on pages where you may have replicated an aperture a few times and you accidentally created one too many.

To find the hidden empty aperture you will need to manually check each side by going to LEAF VIEW then clicking EDIT on each side to open up the Mat Editor.  Simply shift  around each aperture till you find one hiding behind another one, as per the screenshot below.

Once you have deleted the hidden aperture, you should be able to proceed with your order!

Error message “images are missing”?

When JAD opens it checks to make sure all the imported images are in the same directory as before.

“Images missing” advises you have moved the folder or re-named it.  You will need to tell JAD where the new file location is, by the following steps:

  1. Go to IMAGE and click VERIFY IMAGES
  2. Find the new location of the image folder (but do not open it).
  3. Click the button on the bottom right hand corner.
  4. All your images should now be present.

I have lost the JAD shortcut

WINDOWS PC

  1. Go to your CONTROL PANEL and open JAVA go to the bottom and open VIEW.
  2. You should now see Jorgensen Album Designer, click once on it to make it blue them Right mouse click and select install short cut.

MAC

  1. Go to your UTILITIES PANEL and open JAVA.
  2. Go to NETWORKING and into View Cache files.
  3. Click once on Jorgensen Album Designer then right mouse click and select Install shortcuts.

Note: For new MAC’s go to SYSTEM to find the Java Preferences.

PLEASE NOTE:

If you have a JAD enquiry email sales@jorgensenalbums.com! Don’t forget to check our JAD page or our list of JAD FAQ too!

GENERAL

Can I add a Studio Logo to your products?

Most of our products have the ability to be personalised by adding a Studio Logo somewhere on the product!

Most customers choose to blind de-boss their logo on the front flyleaf where possible.  This is a terrific way to brand your work, without it overtaking your Bride’s album.

To include your logo, we need to get an unique embossing block made up.  To do this we require your logo in black and white, approximately the size of a standard business card and jpeg format.

TIP: The more simple the logo, the better it will emboss! Not sure if your logo will emboss very well? Contact us and we can help you out!

ORDERING, PRICING & TIMING

Shipping

AUSTRALIA

Once you send us off your first order through JAD you will receive an automatic email back from JAD to confirm your order.   Shortly after this we will contact you with your order details and final price.   This is the perfect time to check that all the information we have about your order (including your delivery address) is correct.  Once we receive payment we will commence you order.

Please allow approximately 3-5 weeks for us to create your custom album.

Delivery prices and times do vary depending on the album size, weight and delivery location, however, the following is an approximation based on standard delivery times:

LOCATION PRICE DEL. TIME
WA Metro $16.50 1-2  Business Days
WA Country $30.00 3-4 Business Days
ACT / VIC / SA / NSW Metro $35.00 – $50.00 5-6 Business Days
ACT / VIC / SA / NSW Country $40.00 – $60.00 6-7 Business Days
QLD / TAS / NT Metro $50.00 6 Business Days
QLD / TAS / NT Country $50.00 – $80.00 7 Business Days
New Zealand Price on application

 

Please note, these are a guide only for the shipping of one standard album (E.g. 12×12″, 15 page album).

Should you require your album order in a rush please let us know and we will offer you express shipping (Price TBA at time of order).

Of course, you can always drop by to pick up your purchase. We love to see our customers.

INTERNATIONAL

Once you send us off your first order through JAD you will receive an automatic email back from JAD to confirm your order.   Shortly after this we will contact you with your order details and final price.   This is the perfect time to check that all the information we have about your order (including your delivery address) is correct.  Once we receive payment we will commence you order.

Please allow approximately 3-5 weeks for us to create your custom album.

For delivery times, please contact your local distributor.

How long will my order take?

As each of our bespoke albums is made to order, production time will vary depending on a number of factors; e.g. Number of pages, Covers styles, Whether we are printing or assembling the album for you etc.  However, just to help out, we have provided a rough indication of completion times for our bespoke items below:

  • Bespoke Album (no printing or assembly): 3 weeks
  • Bespoke Album with printing/assembly only: 3 -4 weeks
  • Photo Cover Print Boxes: 2-3 weeks

Please note: Although we try as hard as possible to stick to the above times, they are an indication only and do not allow for delivery time.  Please allow an additional week for designer wood and acrylic covers.

Any of our accessories or albums from the Studio Collection will be processed within 2-3 working days of receiving your order. If you have any items embossed, please allow additional time. If we are out of stock of we will notify you as soon as possible.

If you would like an update on the progress of your album please contact us and have your JAD order number ready to assist us in processing your request as fast as possible.

Album Pricing

As each album is unique it is impossible to provide a base price.  If you would like a price on this album please use our online album price calculator (Australian Customers only) to create a price that matches your exact album specifications.

Note: If you are not registered to use this service (or are an overseas customer and would like pricing) please click here to register.

How do I change my order? Will I be charged?

Everyone is entitled to change their mind and we are happy to make changes to any order if it hasn’t gone into production. As each of our albums are custom made, we make every album from scratch!

If you change your mind about an album order, page count or cover material please let us know asap so we can remove the order from production and ensure you are not charged.

If your album hasn’t gone into production.

If your album hasn’t yet commenced production we can cancel or change your order free of charge!

If your album has commenced production.

If your album has commenced production and you change your order you may be required to pay for certain aspects of the production to date.

Studio Display/Sample Discounts

ALBUMS

We do offer discounts for your studio display albums. Please contact us for details.

ACCESSORIES

We do not offer display discounts for stock items as they are priced at wholesale prices already.  We do offer bulk discounts on large orders.  Please contact us for details.

How do I know I have ordered my album?

You will receive a confirmation e-mail and in the ORDER PROPERTIES above your reference, the confirmation number will be saved.

Can I change my order once confirmed?

Once confirmed your order will automatically commence, if you need to change the order e-mail sales@jorgensenalbums.com (Australian Customers) or your local distributor (International Customers).  Each case is  dealt with on an individual basis.